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General Terms and Conditions

  • Contract regulation A hotel room booking is generally made in writing. It is also considered completed as soon as the ordered rooms  have been verbally confirmed or have been made available. Only these terms and conditions are part of the contract; any terms and conditions of the customer are not permitted. 
  • Price validity The prices are based on the price overview valid at the time of the event. If fixed prices are specified in the order confirmation and if there are more than 6 months between the conclusion of the contract and the provision of the service, the hotel is entitled to make price changes.
  • Options Reservations (= options) or the retention of allotments for rooms are binding for both contracting parties. The hotel reserves the right to allocate seminar rooms and rooms to other parties after the pre-reservation has expired. The hotel must always be informed of the quota requirement for rooms when the offer is obtained.
  • Provision of rooms Reserved hotel rooms are available to the guest from 2 p.m. on the day of arrival and until 10 a.m. on the day of departure. Unless a different arrival time (until 6 p.m.) has been agreed in writing, the hotel is entitled to allocate reserved and provided rooms to other parties. If, for a given occasion, certain rooms – including those promised in the order confirmation – are not available, the hotel is obliged and entitled to provide an equivalent replacement – also outside the hotel. The hotel reserves the right to allocate certain rooms and event rooms that correspond to the number of registered participants.
  • Cancellation In the event of later cancellation (after 6:00 p.m. on the day of arrival), firm bookings confirmed in writing, no-show, room reduction or shortened stay, the hotel is entitled to charge the following cancellation fees: up to 4 weeks before the agreed date: no costs 3 – 2 weeks before the agreed date: 50% of the amount for the ordered service 2 – Less than 1 week before the agreed date: 80% of the amount for the service ordered . The hotel will try to rent other rooms and event rooms that are not used. Until the assignment to a third party, the contractual partner must pay the corresponding cancellation fee for the contractually reserved rooms or event rooms, taking into account the aforementioned cost regulation and the agreed contract period. The receipt of the written notification to the hotel is decisive for the timeliness of the cancellation. Exceptions to the above regulation are only possible after consultation with the management.
  • External services If the hotel rents / procures technical and other items for the customer, it acts in the name and for the account of the customer. The hotel is not liable for the function of purchased technical or other devices, as well as for brokered third-party services, e.g. B. Transfers, artist appearances, etc.
  • Valuables The hotel assumes no liability for valuables. If these are deposited in the hotel’s safe, the limit of liability of the hotel’s insurance applies.
  • Liability The organizer is liable for losses and damage to the facilities or the inventory in the hotel on the part of his employees, event participants or auxiliary persons or himself without proof of fault, unless the damage is the hotel’s area of ​​responsibility.
  • Force mejeure The hotel is not liable for lost or damaged items. The hotel can also withdraw from the contract in the event of force majeure (fire, strike, natural disaster, etc.) or for other circumstances for which the hotel is not responsible, without the customer being entitled to any claim (e.g. compensation for damages).  
  • Complaints If the customer sees reason for a complaint about one or more services provided by the hotel or the staff, this must be reported immediately to the responsible body in the hotel so that the hotel is given the opportunity to take immediate remedial action.  
  • Spelling and calculation errors The correction of errors, as well as spelling and calculation errors in written and verbal offers, confirmations and brochures of the hotel is reserved.
  • Effectiveness of these terms and conditions Should a provision of these terms and conditions be ineffective, this does not affect the effectiveness of the remaining agreements. Changes and additions must be in writing. The above conditions also apply to verbal agreements.
  • Place of fulfillment and place of jurisdiction Place of fulfillment and place of jurisdiction Straubing. German law applies.